Terms of Service

1. Who we are

Pristine Clean ("Pristine Clean," "we," "us," or "our") is a residential cleaning company serving Naples, Florida. These Terms of Service ("Terms") govern your use of our website and the cleaning services you book through it.

You can reach us at mspinella@pristinecleannaples.com.

2. Our services

We provide residential cleaning services in Naples, Florida, including:

• Deep cleans
• Move-out cleans
• Recurring cleaning (weekly, bi-weekly or monthly)
• Post-construction cleaning

3. Booking, estimates and pricing

Bookings are made through our website. Instant estimates shown on the site are generated from the home details you enter (service type, square footage, add-ons and frequency) and are provided for convenience only — they are good-faith approximations, not binding quotes.

The final price is confirmed with you before work begins. If the home differs materially from the details you provided (for example, significantly larger square footage, additional rooms, or condition requiring extra work), we will tell you before the service and agree on an updated price. You may decline the updated price, in which case the appointment can be cancelled at no charge.

Prices shown are in U.S. dollars. Applicable Florida sales tax, if any, will be disclosed on your invoice.

4. Appointments and confirmation

When you submit a booking, your appointment is auto-confirmed and a confirmation email is sent to the address you provide. We operate Monday through Saturday; Sunday appointments are not available through the website.

Time windows (morning, midday, afternoon) are arrival windows, not guaranteed start or end times. Actual arrival may vary within the window due to traffic and scheduling between Naples homes.

5. Cancellation and rescheduling

Life happens — we keep this simple:

• You may reschedule or cancel free of charge up to 24 hours before your scheduled appointment.
• Cancellations or reschedules with less than 24 hours' notice may incur a late fee (see Section 8, Late fees), which we will always disclose to you before charging it.
• If we need to reschedule on our end (weather, illness, emergencies), you will not be charged and we will work with you to find the next available time.
• Recurring plans may be paused or cancelled anytime — no long-term contracts.

6. Access to your home and preparation

You are responsible for providing our team safe, lawful access to your home at the scheduled time — whether that means being present, leaving a key or lockbox code with your prior written consent, or arranging entry through a smart lock. If our team cannot access the home after reasonable attempts, the appointment may be treated as a late cancellation under Section 5.

Please secure pets and remove or safeguard fragile, valuable or irreplaceable items. We do not clean up biohazards, pest infestations, mold remediation areas, or any environment our team reasonably considers unsafe.

7. Existing damage and liability

We are fully insured. If our team damages something in your home, notify us within 72 hours of the service with photos where possible, and we will work with you and our insurer to make it right.

We are not responsible for pre-existing damage, wear, or defects (for example: scratches, loose fixtures, damaged grout, or items that fail when cleaned normally), or for damage to items you asked us to clean that are not suitable for cleaning. Our total liability for any claim arising from a service is limited to the amount you paid for that service. Nothing in these Terms limits liability that cannot be limited under Florida law.

8. Payment

No payment is taken on this website. Payment for services is collected at or after the completion of the clean by the payment method we agree on with you. Recurring customers are charged per visit after each completed clean unless another arrangement is made in writing.

Late fees: if payment is processed 3 days or more after your completed clean, a flat late fee of $25–$50 may apply. For commercial and recurring accounts, past-due balances may instead incur a late charge of 5%–10% of the invoice balance or 1.5% monthly interest on balances 5–7 days past due. Any late fee will always be disclosed to you before it is charged.

9. Satisfaction promise

If you are not satisfied with a clean, tell us within 48 hours of the service and we will return to re-clean the areas of concern at no additional charge. Our photo checklists and reports help us verify completed work.

10. Customer accounts

The customer portal ("My Cleans") lets you view upcoming and past cleans, request reschedules or cancellations, manage auto-renewal of recurring plans, and rebook. Accounts are created by signing in with your email (magic link or Google sign-in). You are responsible for keeping access to your email account secure, and for activity that occurs through your account.

11. Acceptable use

When using our website, you agree not to: submit false or misleading booking information; use the site to harass, abuse or defraud anyone; attempt to access the owner dashboard, other customers' data, or any part of the site not intended for you; scrape or copy site content at scale; or interfere with the site's operation.

12. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top shows the current version. Changes apply to bookings made after the update; for recurring customers, material changes will be communicated by email before they take effect.

13. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Collier County, Florida.

14. Contact

Questions about these Terms? Email mspinella@pristinecleannaples.com and we will get back to you promptly.