Privacy Policy

1. Overview

Pristine Clean is a residential cleaning company serving Naples, Florida. This Privacy Policy explains what personal information we collect through our website and services, why we collect it, and the choices you have.

The short version: we collect only what we need to quote, schedule and deliver your cleans; we use it to serve you; we never sell it.

2. Information we collect

When you use our website, we may collect:

• Booking details: your name, email address, phone number, service address, service type, home size, add-ons, preferred dates and time windows, and any notes you include.
• Account information: when you sign in to the customer portal, your email address and basic sign-in identifiers.
• Conversations: questions you ask our chat assistant or FAQ assistant on the site.
• Service records: details of the cleans we perform for you, including photo checklists and completion reports.
• Technical data: standard web server information (such as IP address and browser type) needed to operate and secure the site.

3. How we use your information

We use the information we collect to:

• Prepare quotes and instant estimates for your home
• Schedule, confirm and manage your appointments
• Send confirmation, reminder and service-report emails
• Respond to your questions through our chat and FAQ assistants
• Operate your customer portal account, including reschedule and renewal requests
• Maintain business records and improve our services
• Keep the website secure and prevent abuse

4. Chat and FAQ assistants

Our chat concierge and FAQ assistant answer questions about our Naples services and pricing. When you send a question, it is processed by an AI service that generates the reply. Questions may be logged to improve answer quality. Please avoid including sensitive personal information (such as full payment details) in chat messages — assistants are for service questions and booking help.

5. Email communications

Booking confirmations, reminders and service reports are sent by email from our Google Workspace business email. We send service-related email as part of delivering the service you booked; we do not send marketing email unless you have asked us to, and every message tells you how to reach us.

6. How we store and protect your data

Your information is stored in our managed, access-controlled cloud database. Access is restricted to Pristine Clean staff on a need-to-know basis, and the owner dashboard is protected by owner-only sign-in. Data is transmitted over encrypted connections (HTTPS).

No method of storage or transmission is perfectly secure, but we take reasonable administrative and technical measures designed to protect your personal information.

7. Sharing your information

We do not sell your personal information — ever. We share it only with the service providers that help us operate:

• Our cloud database and hosting provider (stores booking and account data)
• Google Workspace (sends confirmation and reminder emails from our business email)
• An AI service provider (processes chat and FAQ questions to generate replies)
• Google sign-in, if you use it to access the customer portal (handles authentication only)

8. Customer accounts

The customer portal signs you in with a one-time magic link or Google sign-in — there is no password to leak. You can request reschedules, cancellations and plan changes through the portal or by emailing us.

9. Retention

We keep booking and service records for as long as needed to provide services, maintain business and tax records, and resolve disputes. You can ask us to delete your personal information sooner — see Your Rights below.

10. Your rights

You may ask us to access, correct, export or delete the personal information we hold about you, or ask how it has been used. Email mspinella@pristinecleannaples.com with your request and we will respond promptly. We may need to verify your identity (for example, by matching the email on the booking) before acting on a request.

11. Children's privacy

Our services are directed to adults arranging cleans for their homes. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

12. Cookies and local storage

Our website uses only the essentials: browser local storage keeps you signed in to the customer portal and remembers assistant chat history on your device. We do not run advertising or cross-site tracking cookies.

13. Changes to this policy

We may update this Privacy Policy as our services change. The "Last updated" date at the top shows the current version, and material changes will be highlighted on the site.

14. Contact

Questions about your privacy? Email mspinella@pristinecleannaples.com.